Privacy Policy

Privacy Policy

Last updated: March 2026

Welcome to Runbookly. Your privacy is important to us. This Privacy Policy explains how Runbookly ("we", "our", or "us") collects, uses, discloses, and protects your information when you use our website, applications, and services (collectively, the “Service”).

By accessing or using Runbookly, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information in order to provide and improve our Service.

1.1 Personal Information

When you create an account or interact with the platform, we may collect:

  1. Full name
  2. Email address
  3. Password (securely hashed)
  4. Company or organization name
  5. Profile information
  6. Payment information (processed by third-party payment providers)

1.2 Usage Data

We automatically collect certain information when you use the platform, including:

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages visited
  5. Time and date of access
  6. Duration of visits
  7. Interaction data

This data helps us improve performance, usability, and security.

1.3 Cookies and Tracking Technologies

Runbookly uses cookies and similar technologies to:

  1. Maintain user sessions
  2. Store preferences
  3. Analyze platform usage
  4. Improve performance

You may disable cookies through your browser settings, but some features may not function properly.

2. How We Use Your Information

We use the collected information for various purposes, including:

  1. Providing and maintaining the Service
  2. Creating and managing user accounts
  3. Processing transactions
  4. Sending system notifications and updates
  5. Improving product functionality
  6. Monitoring usage and preventing abuse
  7. Ensuring platform security
  8. Complying with legal obligations

We only process personal data when we have a valid legal basis to do so.

3. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who help us operate the platform, including:

  1. Cloud infrastructure providers
  2. Payment processors
  3. Email delivery services
  4. Analytics providers

These partners are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose your information if required to:

  1. Comply with legal obligations
  2. Respond to lawful requests by public authorities
  3. Protect our rights or prevent fraud
  4. Ensure the safety of users and the platform

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  1. Encryption of sensitive data
  2. Secure password hashing
  3. Access control mechanisms
  4. Monitoring and security audits

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

  1. Provide our services
  2. Comply with legal obligations
  3. Resolve disputes
  4. Enforce our agreements

Users may request deletion of their personal data at any time, subject to legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  1. The right to access your personal data
  2. The right to correct inaccurate information
  3. The right to request deletion of your data
  4. The right to restrict or object to processing
  5. The right to data portability

To exercise these rights, please contact us using the information below.

7. Third-Party Services

Runbookly may integrate with third-party services such as:

  1. Payment processors
  2. Authentication providers
  3. External APIs

These services operate under their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Runbookly is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal data from a child has been collected without parental consent, we will take steps to remove that information.

9. International Data Transfers

If you access Runbookly from outside the country where our servers are located, your information may be transferred to and processed in other jurisdictions where data protection laws may differ.

By using our Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last updated” date and notify users when appropriate.

We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at:

Runbookly

Email: privacy@runbookly.io

Website: https://runbookly.io

Last updated: March 15, 2026