Terms of Service

Last updated: March 2026

Welcome to Runbookly. These Terms of Service (“Terms”) govern your access to and use of the Runbookly website, applications, and services (collectively, the “Service”).

By accessing or using Runbookly, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

1. Definitions

For the purposes of these Terms:

  1. “Runbookly”, “we”, “our”, or “us” refers to the Runbookly platform and its operators.
  2. “User”, “you”, or “your” refers to any individual or entity accessing or using the Service.
  3. “Content” refers to any data, text, images, documentation, scripts, or other materials uploaded or created through the Service.

2. Eligibility

To use Runbookly, you must:

  1. Be at least 14 years old or the legal age in your jurisdiction
  2. Have the legal authority to enter into a binding agreement
  3. Comply with all applicable laws and regulations

By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration

To access certain features of the Service, you may be required to create an account.

You agree to:

  1. Provide accurate and complete information
  2. Maintain the confidentiality of your login credentials
  3. Be responsible for all activities under your account

You must notify us immediately if you believe your account has been compromised.

Runbookly is not liable for losses caused by unauthorized access to your account.

4. Acceptable Use

You agree to use Runbookly only for lawful purposes.

You must not:

  1. Use the Service for illegal activities
  2. Attempt to gain unauthorized access to systems or data
  3. Upload malicious software, viruses, or harmful code
  4. Abuse, harass, or harm other users
  5. Reverse engineer or attempt to extract source code
  6. Use the platform to distribute spam or fraudulent content

Runbookly reserves the right to suspend or terminate accounts that violate these rules.

5. User Content

Users may upload, create, or manage content through the platform.

You retain ownership of your content.

However, by using the Service, you grant Runbookly a limited license to:

  1. Store
  2. Process
  3. Display
  4. Transmit

your content as necessary to operate and provide the Service.

You are solely responsible for the content you upload.

6. Intellectual Property

All intellectual property related to the Runbookly platform, including:

  1. software
  2. design
  3. branding
  4. logos
  5. documentation
  6. proprietary technology

is owned by Runbookly or its licensors.

You may not reproduce, distribute, or create derivative works without prior written permission.

7. Subscription and Payments

Some features of Runbookly may require payment.

Subscriptions may be billed:

  1. monthly
  2. yearly
  3. or according to a custom plan

Payments are processed through secure third-party payment providers.

You agree to:

  1. provide valid payment information
  2. authorize recurring billing where applicable
  3. pay all applicable fees and taxes

Failure to complete payment may result in suspension of your account.

8. Refunds

Refunds are governed by the Runbookly Refund Policy.

By purchasing a subscription, you acknowledge that you have read and agree to the Refund Policy.

9. Service Availability

We strive to maintain high availability of the Service.

However, Runbookly does not guarantee uninterrupted or error-free operation.

The Service may be temporarily unavailable due to:

  1. maintenance
  2. updates
  3. technical issues
  4. events beyond our control

10. Third-Party Services

Runbookly may integrate with third-party services, including:

  1. authentication providers
  2. payment systems
  3. external APIs

Runbookly is not responsible for the availability, security, or practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, Runbookly shall not be liable for:

  1. indirect or consequential damages
  2. loss of profits or revenue
  3. loss of data
  4. business interruption

arising from the use or inability to use the Service.

Your use of the Service is at your own risk.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available”.

Runbookly makes no warranties, express or implied, including but not limited to:

  1. merchantability
  2. fitness for a particular purpose
  3. non-infringement

We do not guarantee that the Service will meet all user expectations.

13. Account Suspension and Termination

Runbookly may suspend or terminate your account if:

  1. you violate these Terms
  2. your use poses a security risk
  3. payment obligations are not fulfilled
  4. required by law

Users may also terminate their accounts at any time.

Upon termination, access to the Service may be revoked.

14. Changes to the Terms

We may update these Terms from time to time.

When changes occur:

  1. the updated version will be posted on this page
  2. the “Last updated” date will be revised

Continued use of the Service constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the applicable jurisdiction where Runbookly operates, without regard to conflict of law principles.

16. Contact Information

If you have any questions regarding these Terms, please contact us:

Runbookly

Email: legal@runbookly.io

Website: https://runbookly.io

Last updated: March 15, 2026