Refund Policy

Last updated: March 2026

Thank you for using Runbookly. This Refund Policy explains the conditions under which refunds may be issued for purchases made through the Runbookly platform.

By purchasing a subscription or service from Runbookly, you agree to the terms described in this policy.

1. Overview

Runbookly is a software-as-a-service (SaaS) platform that provides digital tools and services delivered immediately upon subscription. Because of the nature of digital services, refunds are generally limited and subject to the conditions outlined below.

2. Subscription Payments

Runbookly may offer subscription-based plans that are billed on a monthly or yearly basis.

When you subscribe to a plan:

  1. You are billed in advance for the subscription period.
  2. Your subscription automatically renews unless you cancel it before the renewal date.

By completing a payment, you authorize Runbookly and its payment providers to charge your selected payment method.

3. Eligibility for Refunds

Refunds may be granted under the following circumstances:

3.1 Billing Errors

If you were charged due to a billing error or duplicate transaction, you may request a refund within 7 days of the transaction.

3.2 Technical Issues

If you are unable to access the service due to a verified technical issue caused by Runbookly, and the issue cannot be resolved within a reasonable time, you may request a refund.

3.3 First-Time Purchases

For first-time subscription purchases, Runbookly may offer a refund request within 7 days of the initial payment, provided the platform has not been used extensively.

All refund requests are reviewed on a case-by-case basis.

4. Non-Refundable Situations

Refunds will generally not be granted in the following situations:

  1. Failure to cancel a subscription before the renewal date
  2. Change of mind after purchasing a subscription
  3. Partial use of a subscription period
  4. Account suspension due to violation of the Terms of Service
  5. Services already delivered or consumed

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings.

When you cancel a subscription:

  1. The cancellation will take effect at the end of the current billing period.
  2. You will retain access to the service until the subscription period expires.
  3. No partial refunds will be issued for unused time.

6. Payment Providers

Payments on Runbookly may be processed by third-party providers such as:

  1. Stripe
  2. PayPal
  3. Other secure payment processors

These providers may have their own refund and dispute procedures.

7. Chargebacks

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting Runbookly, we reserve the right to:

  1. Suspend or terminate your account
  2. Restrict access to the service
  3. Recover associated fees incurred by the dispute

We strongly encourage users to contact our support team before initiating a dispute.

8. How to Request a Refund

To request a refund, please contact our support team with the following information:

  1. Your account email address
  2. Transaction ID or payment receipt
  3. Reason for the refund request

Refund requests should be sent to:

Email: support@runbookly.io

We aim to review refund requests within 5–10 business days.

9. Policy Changes

Runbookly reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with the updated revision date.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

Runbookly

Email: support@runbookly.io

Website: https://runbookly.io

Last updated: March 15, 2026